Last Updated: October 16, 2026
1. Introduction
Welcome to WOW Treks Nepal. We respect your privacy and are committed to protecting your personal information when you visit our website, submit an inquiry, register an account, or book a trekking package or travel experience.
This Privacy Policy explains how WOW Treks Nepal collects, uses, stores, shares, and protects your personal information when you access our website or use our services.
By using our website and services, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately.
Website: https://wowtreksnepal.com/
2. Information We Collect
We may collect the following categories of information, depending on how you interact with our website and services.
2.1 Personal Information
When you contact us, create an account, or make a booking, we may collect:
Full name.
Email address.
Telephone number and messaging contact details.
Country of residence or nationality, where relevant.
Billing and contact address, where required.
Account login information.
Passport or identification details, where necessary for travel arrangements.
2.2 Booking and Travel Information
To organize your trip, we may collect information such as:
Selected trekking package or tour.
Preferred travel dates and itinerary.
Number of travelers.
Accommodation and transportation preferences.
Dietary requirements and accessibility requests.
Relevant health or fitness information when necessary for safety and trip planning.
We will handle sensitive personal information with appropriate safeguards and collect it only when there is a legitimate need and a lawful basis to do so.
2.3 Payment Information
When you make a payment, we may receive transaction details such as the payment amount, transaction reference, payment status, and billing information.
Payments processed through third-party payment providers are also subject to those providers' privacy policies and security practices.
We do not intentionally store complete payment card details on our servers unless specifically required and handled through an appropriately secured and compliant payment system.
2.4 Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, including:
IP address.
Browser type and version.
Device and operating system information.
Pages visited and interactions with the website.
Referring website and visit timestamps.
Cookies and similar technologies, where used.
This information helps us understand website performance, maintain security, and improve the user experience.
2.5 Communication Information
We may retain inquiries, emails, contact form submissions, booking-related conversations, and other communications you send to us so that we can respond to your requests and maintain relevant service records.
3. How We Use Your Information
WOW Treks Nepal may use your personal information for the following purposes:
To respond to questions and travel inquiries.
To create and manage customer accounts.
To process bookings, reservations, and payments.
To arrange trekking permits, accommodation, transportation, and related travel services.
To communicate booking confirmations, itinerary updates, reminders, and important travel information.
To provide customer support and handle complaints.
To personalize travel recommendations and improve our services.
To maintain website functionality, security, and performance.
To detect fraud, prevent misuse, and protect our business and customers.
To comply with applicable legal, regulatory, accounting, and recordkeeping obligations.
To send promotional offers, newsletters, and travel updates where permitted by law and, where required, with your consent.
You may opt out of promotional communications at any time. Necessary service-related messages, such as booking confirmations and important itinerary updates, may still be sent.
4. Legal Basis for Processing
Where required by applicable data protection law, we process personal information on one or more of the following grounds:
Consent: You have given permission for a specific use of your information.
Contractual necessity: Processing is necessary to manage a booking or provide a requested service.
Legal obligations: Processing is required to comply with applicable laws or regulations.
Legitimate interests: Processing is necessary for purposes such as website security, service improvement, and fraud prevention, provided those interests do not override your applicable rights.
The legal basis will depend on the type of information and the purpose for which it is processed.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our services.
These technologies may be used to:
Remember user preferences.
Maintain login sessions.
Support essential website functionality.
Analyze website traffic and performance.
Improve website content and usability.
Support marketing activities where applicable and permitted.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
6. How We Share Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted third parties when necessary to operate our website and provide requested services, including:
6.1 Travel and Service Providers
We may share relevant booking details with hotels, transportation providers, trekking guides, permit authorities, airlines, and other service providers involved in your itinerary.
6.2 Payment Service Providers
Payment-related information may be shared with payment gateways, banks, or financial service providers to process transactions, verify payments, and prevent fraud.
6.3 Website and Technology Providers
We may use hosting companies, email service providers, website maintenance providers, analytics services, and other technical partners to maintain our website and support our operations.
6.4 Legal and Regulatory Authorities
We may disclose information where required by law, valid legal process, or a lawful request from an authorized authority.
6.5 Business Transfers
If our business undergoes a merger, acquisition, restructuring, or transfer of assets, relevant information may be transferred where legally permitted and subject to appropriate safeguards.
Third parties receiving personal information are expected to handle it appropriately and in accordance with their applicable obligations.
7. Data Storage and Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
Depending on our systems and operational requirements, these measures may include access controls, secure connections, authentication safeguards, restricted administrative access, and appropriate data backup practices.
However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.
We therefore cannot guarantee absolute security, but we will take reasonable steps to protect the information entrusted to us and respond appropriately to suspected security incidents.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing travel services, maintaining booking records, resolving disputes, and meeting applicable legal obligations.
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements and legitimate recordkeeping needs.
9. Your Privacy Rights
Depending on applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally applicable.
Withdraw consent for processing based on consent.
Object to certain processing activities or request restrictions where applicable.
Opt out of marketing communications.
Request a copy of certain information in a portable format where the law provides that right.
Submit a privacy-related complaint to us or the appropriate regulatory authority.
To exercise an applicable right, contact us using the contact information provided on our website.
We may need to verify your identity before fulfilling certain requests. Some information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.
10. International Data Transfers
Because travel services may involve international service providers, some personal information may be processed or transferred outside your country of residence.
Where such transfers occur, we will take reasonable steps to ensure that the information is handled in accordance with applicable legal requirements and appropriate safeguards.
The protections available to your information may differ depending on the laws of the country in which it is processed.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, payment platforms, social media services, or other external resources.
These websites and services operate independently and may have their own privacy policies and terms of use.
WOW Treks Nepal is not responsible for the privacy practices of independent third-party websites. We encourage you to review their policies before sharing personal information with them.
12. Children's Privacy
Our website and travel services are not specifically directed toward children for independent online account creation or booking without appropriate authorization.
Where a traveler is a minor, a parent or legal guardian may need to provide the required information, consent, or authorization in accordance with applicable law and the requirements of the relevant travel service.
If we become aware that personal information has been collected from a child in circumstances where the collection was unlawful, we will take appropriate steps to address the situation.
13. Marketing Communications
We may send travel updates, newsletters, special offers, and promotional messages where permitted by applicable law.
You can unsubscribe using the instructions included in promotional emails or contact us directly to request that marketing communications stop.
We will process such requests within a reasonable period and in accordance with applicable requirements.
Opting out of marketing messages will not prevent us from sending essential communications concerning an existing booking or requested service.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or legal obligations.
Any revised policy will be published on this page with an updated “Last Updated” date.
We encourage you to review this page periodically to remain informed about how we handle personal information.
Where required by law, we will provide additional notice or obtain consent before implementing material changes that require it.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact WOW Treks Nepal through the official contact details published on our website.
Website: https://wowtreksnepal.com/
Please include sufficient information about your request for us to understand and respond to your inquiry. Do not send passwords or unnecessary sensitive personal information through an unsecured communication channel.
Your privacy matters to us. Thank you for trusting WOW Treks Nepal with your travel plans.
